Using One-Time Password(For Transcend ESD portable SSDs)

This feature supports Transcend's ESD series portable SSDs and can assist in unlocking if you forget your password.

Binding Device via Email

1. Open the app. Select Disk Lock from the menu.

   

2. Enter a password. Re-enter it to confirm password. Tap Lock.

   

3. Enter an email address that can receive emails.

   

4. Click send button, the system will send a verification email to this address.

   

5. Go to your email inbox to retrieve the sign-up email, which contains a 6-digit one-time password.

   The email might end up in the spam folder. To ensure you receive it, please adjust your spam filter settings to allow emails from the domain ‘@transcendcloud.com’.

   

6. Enter the one-time password on the screen to complete the sign-up.

   

7. After completing the sign-up, you will receive a success confirmation email.

   

   

Unlock Using One-Time Password

This feature requires email sign-up at the time of locking.

1. Open the app. Select Disk Lock from the menu.

   

2. On the unlock screen, click "Forgot Password". The system will send a verification email to the email address used during sign-up.

   

3. Go to your email inbox to retrieve the verification email, which contains a 6-digit one-time password.

   

4. Enter the One-Time password

   

5. The device will unlock automatically.